Any questions? We can answer some of the major issues here.

Why do I have to share my personal data when registering?

This is a necessary condition to be able to take advantage of everything we have to offer you at partypoker. We need your first name, last name and address to contact you, your date of birth allows us to confirm that you are of legal age to sign up with us, and your email is if you’ve any issues – we can contact you.

Why do I have to send a copy of my ID and Utility Bill?

Age verification is needed by French law as we are legally obliged to clearly identify all of our customers and their respective ages. This process is carried out by verifying an ID and a Utility Bill via document upload.

I chose the PIN option, when will my activation PIN code arrive in the post?

 We aim to get your activation PIN code to you as soon as possible. If it’s not with you within 10 working days, please contact us and we’ll send it over again.

Is there a schedule for this process?

The process, known as Know Your Customer (KYC), follows the following schedule.

1. Provide an age verification within 30 days of signing up – otherwise the account will be deactivated.
2. After 60 days, your account will be closed if this isn’t provided.

What can I use as ID?

We accept any government-issued ID card, although it must clearly state your first name, last name, date of birth, place of birth, and a photo of you.

Why wasn’t my ID accepted?

  Your ID was not accepted because it must clearly show your first name, last name, date of birth, place of birth, and a photo of you, and your ID was not clear. If it is an ID or a driving licence, you must send both the front side and the back side.

What if my ID doesn’t match my account data?

If the data registered on the account is not exactly the same as the ID, we’ll contact you to modify your data from our side. You’ll have 7 days to reply to this email, otherwise your account will be closed.

Why wasn’t my Utility Bill accepted?

Your Utility Bill must clearly include your Name and Address, as registered on the account, and be dated within the last 3 months. If it doesn’t include these, it won’t be accepted.

I don't have a scanner to scan my documents - what can I do?

It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!